Benton County Health Department Home Health Agency has been named a 2023 HHCAHPS Honors Elite Award recipient by HEALTHCAREfirst, the premiere provider of RCM services, CAHPS surveys and advanced analytics for home health and hospice organizations.
This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured from the patient’s experiences and perspective of their home health care. It acknowledges the highest performing agencies by analyzing the performance of the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey satisfaction measures.
HHCAHPS Honors acknowledges the highest performing agencies by analyzing performance on the willingness to recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2022 through March 2023.
HHCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% or seventeen of the evaluated questions. HEALTHCAREfirst holds a special recognition, HHCAHPS Honors Elite, to recognize home health agencies scoring above the HEALTHCAREfirst National Average on 100% of the evaluated questions.
“We began our award program more than ten years ago as a way to shine a positive light on those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, VP, Revenue Cycle and CAHPS, HEALTHCAREfirst. “We are thrilled to congratulate Benton County Health Department Home Health Agency on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
Benton County Health Department Home Health Agency, Kelli Daleske, Program Coordinator credits the staff to being named a 2023 HHCAHPS Honors recipient.
She said, “This recognition by far is the most valuable acknowledgment we can receive. Our clinicians and office staff give 100% to our patients with any care or contact. I am proud of each of them for being acknowledged by their patients for this elite award."
